Guarantee
Due to the customization and personalization of our products, we cannot offer a money back guarantee. We have experienced artists that will work on
your photo gifts and we do our best to get it to perfection. If, due to the photo, we cannot get it to a satisfactory final product, you will be contacted to
either try another photo or cancel the order and your money will be refunded.
Exchange Policy: Non-Personalized Items
We will accept return on non-personalized items if they were received damaged by the customer. The customer should contact us within 7 days of receiving
the item. Once the item is received by PictureIt Creations, LLC, a new item will be sent out to the customer. Return shipping to be paid by the buyer.
Exchange Policy: Personalized Items
For items that are engraved incorrectly, the customer should contact us within 7 days of receiving the item(s). A new item will be engraved immediately and
shipped to the customer. After receiving the corrected item, we ask that the buyer use that packaging to return the mis-engraved item. We use these as
"test pieces".
For items that are engraved incorrectly because of a customer error, the customer should contact us within 7 days of receiving the item(s). A customer
service representative will work with you on a discount to purchase new items to be engraved correctly. Again, we ask that the customer use that packaging
to return the incorrect items, as we use these for "test pieces".
Explicit Material
PictureIt Creations, LLC engraves all material such as clipart, photos, logos and text. This is a family owned and operated company and we reserve the
right to turn down any questionable material including but not limited to: adult content, profanity, slander towards religion, sexual preference, gender, race
or nationality. If any of your material may fall into one of these categories, please contact a representative for approval prior to making a purchase.
Security & Privacy
Your privacy and security are our first concern, we have established first-rate protection policies to keep your personal and transactional information
secure and private.
If you shop at PictureIt Creations, LLC using our online catalog and shopping cart, we do not and will not ever sell your name, address or email address
to outside parties. We promise to keep your personal information confidential. We will only use the personal information you supply at PictureIt
Creations, LLC for the purposes of improving your experience on our website. By registering with PictureIt Creations, LLC, you are eligible for behind-
the-scenes offers, including email newsletters and sales promotions.
Security of Your Information
There are two different ways to purchase from PictureIt Creations, LLC. You can purchase immediately using our online shopping cart, or, you can fax
your order to us.
Online Shopping Cart
Our online shopping cart is managed by PayPal's secure website. When you choose your items and purchase through PayPal (no account needed), your
financial information is never transmitted to PictureIt Creations, LLC or any third parties.
Your Email Address
PictureIt Creations, LLC will not send unsolicited email to our customers. We only use your email address in the following ways:
- Order and Shipment confirmation emails. When you place an order, we will send you an email that indicates that we have received your order. If
we have any questions regarding the processing of your order, we will contact you via email. And, when your products are complete, we will send
you a shipment notification letting you know that the package(s) are on the way.
- Email Newsletters and Promotions. When you provide your email address to us at PictureIt Creations, LLC (either by registering with us or being a
previous customer), you will be eligible for sales coupons, discounts, promotional offers that aren't offered to the general public.
Removing Yourself from our Emailing List
If you have provided your email address to us and have elected to receive special offers and promotions via email, but would like to remove yourself from
our email list, just respond to one of the promotional emails and enter "Please Remove" in the subject line.
Payments
We have recently added the use of the PayPal shopping cart. For most of our items, you can add them directly to your shopping cart and continue
checkout through PayPal's secure website.
After an order is placed through the orders page, an invoice will be prepared and emailed. There will be a link in the email to make a payment using VISA,
MasterCard, Discover, American Express, eCheck or PayPal through PayPal Merchant Services. You DO NOT need to be a current user of PayPal to pay
through PayPal Merchant Services. All invoices must be paid before we can begin processing your order.
When online customers pay through the PayPal button on their e-mailed invoice, they can pay with credit card, PayPal or eCheck. Using this service, their
financial information is so secure, even PictureIt Creations doesn't have access to the information. We just receive the email notification of payment
received to start processing your order.
When orders are taken and paid for in person, we take your credit card information and run it through PayPal for you. Those customers will have the
choice of giving us and email address we can send your payment receipt and status e-mails. After the transaction is complete, we do not keep any
information on file and their financial information will be appropriately discarded.
Purchasing/Ordering
Most of our orders are done through the PayPal shopping cart. However, there are a few items that cannot be paid for through a shopping cart due to the
customization of the item. With these items, you will have to request a quote from a consultant. The consultant will put together a quote/invoice specific to
your needs including adding any current discounts and offers and calculate exact shipping and handling fees.
Sales Tax
There is a 6% Michigan Sales Tax on Michigan customers only.